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العربية Service Return and Cancellation Conditions
1. General Information
As Leader Agency, all web design, software development and digital services we offer are carried out within the scope of a service contract. This document explains the conditions that apply to our customers' return and cancellation requests.
We recommend that you read these terms carefully before purchasing the service. Once the order is completed, you are deemed to have accepted these conditions.
2. Service Categories and Return Conditions
| Service | Return Period | Condition |
|---|---|---|
| Corporate Website | 14 days | Before design approval |
| E-Commerce Site | 14 days | If development has not started |
| Landing Page | 7 days | Before design draft |
| Mobile Application | 14 days | Before technical analysis |
| SEO / Maintenance Package | 30 days | If first month service is not provided |
3. Project Cancellation Conditions
- Cancellation at the initial stage (first 48 hours): Full payment will be refunded.
- Cancellation at the design stage: A deduction is made in proportion to the work completed; The remaining amount will be refunded.
- Cancellation during development: Up to 50% refund is possible, the situation is evaluated by the project manager.
- Cancellation after delivery: Due to the nature of the digital service, no refund will be made.
- Customer-related delays: In case of non-communication exceeding 30 days, the project will be suspended and the right to refund will be waived.
4. Refund Request Process
| Step | Stage | Description |
|---|---|---|
| 01 | Request Notification | Send an e-mail to [email protected] with the subject "Return Request". |
| 02 | Evaluation | Your request will be reviewed by your project manager within 3 business days. |
| 03 | Approval Notification | If deemed appropriate, a written confirmation e-mail will be sent to you. |
| 04 | Return Process | Approved refund will be transferred to your payment method within 7-10 business days. |
5. Situations Excluded from the Scope of Return
- Wishing to change the design or contents approved by the customer later
- Third party service fees such as domain, hosting, SSL
- Problems caused by incorrect or incomplete information provided by the customer
- Requests made more than 14 days after project delivery
- Delays due to force majeure (natural disaster, war, pandemic, etc.)
- Development work carried out after receiving customer approval
6. Contact and Support
E-mail: [email protected] · Working hours: Monday - Friday, 09:00 - 18:00 · Response time maximum 1 business day.
This document is a legal notification and has been issued by Leader Agency. The right to change content is reserved.