Türkçe 
English 
العربية Delivery and Return Policy
1. General Information
Leader Agency; is a software agency that provides services in the fields of web design, software development and digital marketing. Since the services we offer are digital, there is no physical cargo or shipment. This document covers service delivery processes and return conditions.
We recommend that you read this policy carefully before purchasing services. Once payment is made, you are deemed to have accepted these terms.
2. Service Delivery Process
| Step | Stage | Description |
|---|---|---|
| 01 | Contract and Prepayment | A contract is signed at the beginning of the project and prepayment is received. |
| 02 | Design Draft | The first design draft is presented to the customer within 5-7 business days. |
| 03 | Revision Process | Corrections are made according to customer feedback (2 revision rights). |
| 04 | Development | The approved design is taken to the development stage. |
| 05 | Testing and Quality Control | All functions are tested and errors are eliminated. |
| 06 | Live Broadcast | The project is uploaded to the customer server and delivered. |
3. Estimated Delivery Times
| Service | Estimated Duration | Notes |
|---|---|---|
| Landing Page | 5 - 10 business days | Starts after content is received from customer |
| Corporate Website | 2 - 4 weeks | May vary depending on the number of pages |
| E-Commerce Site | 4 - 8 weeks | Varies depending on the number of products and integration |
| Mobile Application | 8 - 16 weeks | Varies depending on scope and platform |
| SEO / Digital Marketing | Monthly | First report available after 30 days |
The specified times are valid based on the content and feedback provided by the customer in a timely manner. Delayed feedback or incomplete content may extend delivery time.
4. Right to Revision
| Service | Free Revision | Additional Revision |
|---|---|---|
| Landing Page | 2 revisions | Priced per hour |
| Corporate Website | 3 revisions | Priced per hour |
| E-Commerce Site | 3 revisions | Priced per hour |
| Mobile App | 4 revisions | Priced per hour |
5. Return Conditions
- If the project has not started (first 48 hours): Full payment will be refunded.
- If it is in the design phase: A deduction is applied in proportion to the completed work, the remaining is refunded.
- If in development: The situation is evaluated; A maximum of 50% can be refunded.
- After delivery: Due to the nature of the digital product, no refunds can be made.
- Customer delay (30+ days): Project is suspended, right to refund is lost.
6. Situations Excluded from the Scope of Return
- Wishing to change the design or contents approved by the customer later
- Third party service fees such as domain, hosting, SSL certificate
- Problems caused by missing or incorrect information from the customer
- Return requests made 14 days after delivery
- Force majeure (natural disaster, pandemic, war, etc.) situations
7. Refund Application Process
| Step | Stage | Description |
|---|---|---|
| 01 | Application | Send an e-mail to [email protected] with the subject "Refund Request". |
| 02 | Review | Your request will be evaluated by our project team within 3 business days. |
| 03 | Result Notification | The decision will be notified to you in writing. |
| 04 | Payment | The approved refund will be transferred to your account within 7-10 business days. |
8. Contact
E-mail: [email protected] · Working hours: Monday - Friday, 09:00 - 18:00 · Response time maximum 1 business day.
This document is a legal notification and has been issued by Leader Agency. The right to change content is reserved.